Terms & Conditions

Your Local Friend – Terms & Conditions

February 28th 2019

Booking and Payment Policy


Booking

To make a booking request, please complete the booking form which you can find here: Book a Tour. We will carry out all booking correspondence via email. Please understand that we will not accept responsibility for incorrect email addresses provided by you or failed email delivery attempts. If you are having any trouble filling in the booking form, please contact us and we can easily help plan your tour via email or over the phone.

Payment

All tours must be booked in advance.

Please note that all payments must be in Euro.
 
After we have received your booking request, we will check availability of the requested tour and date. If your requested tour and date is still available, you will need to pay a deposit of €60 via bank transfer to secure your reservation. We will provide you with payment information and the payment due date via email.
 
Once your deposit payment has been received, your payment and your booking will be confirmed via email. If you don’t receive a payment confirmation within five days, please check your spam folder before you contact us.
 
If we do not receive your deposit payment by the due date that we communicated to you, your booking will not be confirmed.
 
Should you book your tour on very short notice, making it difficult to execute your payment via bank transfer because of limited time, you may pay the entire sum in cash or credit card at the beginning of your tour. In this case, please contact us directly.
 
At any rate, the full fee for your tour minus the deposit of €60 that has already been paid is payable at the beginning of the tour (cash or credit card).

Confirmation

Confirmation is sent as soon as possible after booking and payment of the deposit. The confirmation will contain a contact phone number, meeting place,  time to meet and general directions. If you do not receive this email, please check your spam folder before you contact us.

Cancellation Policy

Cancellations/Dates changes

Cancellations or dates changes must be made more than 48 hours in advance of your tour. You can then  reschedule once at no additional cost or fees. Should you need to cancel your tour more than 48 hours in advance, your €60 deposit will be refunded to you.

Cancellations within 48 hours of the  tour are considered no-shows, and are not refundable.

In the unlikely event of a tour being cancelled by Your Local Friend Tours Munich, we will offer an alternative tour date or refund. Should your scheduled guide be unable to attend, e.g. because of illness, we will arrange for a substitute guide. If a substitute guide cannot be provided, we will offer an alternative tour date or refund.

Delays

If you find that you will not be able to meet your guide at the time that was arranged, please contact us to inform us. Unexcused delays of more than 30 minutes are considered no-shows, and are not refundable. Please understand that a delayed start will lead to a shorter duration of your tour as we usually cannot extend a tour, especially if another tour is scheduled to begin on time right after your tour.

Refunds

If for any reason you are entitled to a refund, we will refund your booking with Your Local Friend Tours Munich in the same way as you made payment. Refunds will only be given on the amount paid, not on any other costs incurred. Gift Vouchers cannot be redeemed for cash.

Change of Tour Details

We try to make your experience with us as personal as possible, so please understand that there is never a strict itinerary followed in our tours. Also, some attractions or culinary elements are subject to season and/or availability. We might therefore change the tour program or parts of it at any time.

While you may always express a wish for a certain guide for your tour, please understand that we cannot guarantee this guide is available. In this case, we will arrange for an equally suitable guide.

Force Majeure

We will not be liable for any failure to perform or delay in performance of our tours that is caused by an event outside our control: any act or event beyond our reasonable control, including, among others, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or failure of public or private telecommunications networks.

Tour Policy

Duration of Tours

Our original Half Day Tours usually takes about four hours. We will certainly make sure to move at a pace that all participants are comfortable with. This could mean that we decide to alter our itinerary accordingly to make the most of your time.

Children on Tour

Children are welcome on any of our tours if accompanied by an adult. Therefore, no child ticket can be issued independently. Parents are liable for their children.
We will do our best to adjust our tours to suit all ages. We’re happy to advise should you have any questions regarding our tour contents. You might consider not choosing the Third Reich tour for children under the age of 12 as the themes covered are of an adult nature. However, this is merely a recommendation and we leave it to parental discretion whether or not you think the tour and its themes are suitable for your children.

Pets on Tour

Pets are allowed on some of our tours. Please note that pets (with the exception of guide dogs) are not allowed inside churches and some other public buildings and restaurants, so you might need to wait outside with your pet until the tour continues outside. Please check with us if you have questions on a specific tour.

Weather

All tours are held, no matter if it snows, rains or if the sun shines. We recommend you check the weather forecast to help you choose your outfit. Please wear sensible shoes as we will be walking for the bigger part of our tours, and please take care when walking especially when pavements are wet or icy.

Diet Restrictions and Allergies

Please make us aware of all food allergies before you partake so that we can arrange for alternatives.

Safety, Accident and Loss

Please understand that you are responsible for your own and your children’s safety. By agreeing to take part on the tour, all customers are agreeing to exercise due care and attention whilst walking.
Please take care of all personal property. We cannot be held responsible for the loss of or damage to your personal property during the tour. Your Local Friend Tours Munich will not be liable for any theft, loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by Your Local Friend Tours Munich, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.

Nuisances

We reserve the right to refuse attendance and admission to the tour in reasonable circumstances or to request you to leave the tour, and to take appropriate action to enforce this right.

Alcohol

Alcoholic drinks such as beer might be served on each tour, but only to persons of legal drinking age according to the German law. We will provide soft drink alternatives.

Drinking age

Drinking age according to German Child Protection Law (§ 9 JuSchG):
At 16, minors are allowed to consume and possess undistilled (fermented) alcoholic beverages, such as beer and wine. At 18, having become adults, people are allowed access to distilled spirits, beverages containing distilled spirits, and food products containing non-negligible amounts of distilled spirits.

Photos & Videos

We sometimes take photos and videos of our tours. These may be used for marketing purposes on our website, social media or newsletters. On such occasions we will ask again for your verbal consent and will not take your photo or video you if your consent is not given.

Data Privacy and Third Party Policy

Data privacy protection

We would like to point out that private data that is necessary for business transactions will be processed and saved accordingly. We will not however pass on this data to others.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Your Local Friend Tours Munich. Your Local Friend Tours Munich has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Your Local Friend Tours Munich shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Place of jurisdiction

German law applies. Any disputes arising hereunder will be settled before a competent German court of law.

 

For any question, please contact us!

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